At Incognito, we are committed to providing efficient and reliable shipping services to our valued customers. Please read our Shipping Policy to understand how we handle the shipping of your industrial supplies and equipment.

Shipping Methods:

We offer different shipping methods to meet your needs. Shipping options and estimated delivery times will be provided during the checkout process.

Shipping Fees:

Shipping fees are calculated based on the size, weight, and destination of your order. You can view shipping costs before finalizing your purchase.

Order Processing:

We strive to process and ship orders promptly.

Delivery:

While we make every effort to ensure timely delivery, factors such as weather and carrier delays may affect delivery times. Please allow for a reasonable transit time.

International Shipping:

We offer international shipping to certain destinations. Additional fees, customs duties, and taxes may apply to international orders.

Order Tracking:

Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

Returns and Exchanges:

For more information on returns and exchanges, please refer to our Returns Policy.

Contact Us:

If you have any questions or concerns regarding your shipment, please contact our customer support team at admin@incognitodistribution.ca or 1877-772-2233.